Customer service graphic

CLIENT NEED

After an unpleasant experience with a previous source, the client pursued Estes for consistency and professionalism to meet its metal hardware needs.

SOLUTION

Estes provided detailed product drawings which were a factor of professionalism the client had not received previously. In addition, Estes offered great customer service along with a level of knowledge to help the customer’s business tremendously.

RESULT

Because of its relationship with Estes, the client is now able to provide a more consistent, high-quality product to its customers as well as offer a wider range of products. The client believes it is able to provide excellent service to its clients as a result of the great service it received from Estes.

Customer service graphic