At Estes Design and Manufacturing, we recognize the importance of our people. Part of our philosophy is to hire people of higher character. We strive to hire individuals who care about the work they do and about the customers we serve. Our employees treat customers’ projects as their own and seek to serve our customers with dedication, honesty, and integrity.
Thefabricator.com recently published an article titled, People: A fabricator’s greatest competitive advantage, and we could not agree more. Our customers have direct relationships with our employees who are problem solvers and go out of their way to exceed their customers’ needs. To illustrate this point, we wanted to share a recent testimony we received from one of our customers.
I wanted to personally thank you and your team for your efforts in supporting our 4th quarter production surge. We were met with a significant challenge to complete a new customer’s order with short notice. The situation forced us to lean heavily on our suppliers to support our demand at a rate that was double that of standard production. Throughout the 4th quarter we constantly tested the agility of our suppliers to find creative solutions. Estes pulled through with flying colors. Whether it was working additional hours or utilizing alternative expedited shipping methods, we were never without production parts. Furthermore, the efforts surpassed expectations when Estes took up special orders for parts that were normally supplied by another vendor. Again, thank you for your efforts through our challenging demand in the 4th quarter and keep up the good work! – Joseph Greeson, Materials Manager, ITW Weight Wrap, Hobart
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