For Estes Design and Manufacturing, Everything Starts and Stops with the Customer.
Which is why at Estes we are always looking for new ways to bring value to those we serve. One way we recently did that was by realigning our processes to streamline production. However, we know getting the right people in place is critical to ensuring success, which is why we are pleased to announce recent changes within Estes’ leadership.
Three Trusted Employees Lead the Charge to Streamline Processes
Ryan Estes, John Brown and Daniel Gray have been highly valued Estes employees for years. We knew that as we updated our processes, these individuals would be taking on greater leadership roles.
Ryan Estes has been a critical lead in the marketing and business development efforts for years. Although his title remains unchanged, as Director of Business Development, Ryan will now oversee all front-end processes including product development and estimating, in addition to all marketing and sales activities. He will work with customers and teams at Estes to ensure prospects’ and customers’ manufacturing needs are met from the first point of contact with Estes.
Daniel Gray has the new role of Director of Planning at Estes (previously Scheduling and Customer Service Manager). He manages all pre-production activities and makes sure that all customers get the high performance and quality they expect from Estes. Daniel oversees the manufacturing schedule for all products and is a champion of change, continually improving processes and reducing waste.
John Brown, previously the Director of Quality, has been promoted to Director of Operations and is responsible for customer satisfaction and product quality. He leads the Estes production cells and improvement initiatives. One important aspect of John’s responsibility is daily layered accountability. Every morning, each production cell meets for just a few minutes to talk through the day’s goals and target metrics. The improvement in communication and accountability enables John to immediately address issues the employees might have.
Estes also recently integrated customer feedback directly into each cell. Critical customer success factors such as delivery, quality, process improvement, and other special priorities are visible to all members of the cell. These are discussed in a brief daily forum, and employees are able to submit improvement ideas as well. This change in approach is a small part of the ongoing planning and stability that Tim Estes and Ron Estes have been leading.
“In today’s manufacturing environment, we recognize customers are always looking for supplier improvement. We strive to create a lean environment where those on the manufacturing floor receive direct customer feedback so that they can work collaboratively to incorporate the ideas and address any needs,” said Tim Estes, President of Estes Design and Manufacturing. “The recent updates to our processes and realignment efforts are another example of our focus on our customer and continuous improvement.”
Even after 40 years, we are continually improving our business for our customers. Through this streamlined process and daily layered accountability, Estes is working hard to foster a culture of innovation and superior customer service. To learn more about how we can partner with you on your sheet-metal fabrication needs, contact us today.